Security across your We Form Pay account.
We Form Pay applies security and compliance controls designed to support the protection of customer accounts, payment activity and digital asset transactions.
Customers also play an important role in keeping their accounts and transactions secure.
Protecting access to your business account.
Access to We Form Pay accounts should be limited to authorised users.
Customers are responsible for:
- Keeping login credentials confidential
- Using strong and unique passwords
- Ensuring only authorised individuals have access to the account
- Keeping authorised user information up to date
- Reporting suspected unauthorised access promptly
An additional layer of account security.
Two-factor authentication (2FA) provides an additional verification step when accessing or performing certain activities through the We Form Pay platform.
Customers should ensure that authentication methods and associated devices remain secure and accessible only to authorised users.
Review payment details before confirming a transaction.
Customers should carefully verify transaction information before submitting or approving a payment.
This includes checking:
- Beneficiary name
- Account details
- Payment amount and currency
- Payment reference
- Wallet address, where applicable
- Blockchain network, where applicable
Payment instructions should only be submitted after the customer has confirmed that the information is complete and accurate.
Take additional care with digital asset transfers.
Digital asset transactions require customers to verify the destination wallet address, supported digital asset and blockchain network before confirming a transfer.
Transactions sent to an incorrect wallet address or through an unsupported or incorrect blockchain network may not be recoverable.
Customers should always verify transaction details carefully before authorising a digital asset transfer.
Protect your business from payment fraud.
Customers should remain alert to unexpected payment requests, changes to beneficiary details and communications requesting sensitive account information.
Before making a payment, customers should independently verify unusual or unexpected instructions, particularly where:
- Beneficiary account details have changed
- Payment instructions are received unexpectedly
- An urgent payment is requested
- A new wallet address is provided
- A request involves sharing login or authentication information
Never share passwords or authentication credentials with another person.
We Form Pay applies transaction monitoring and other compliance controls as part of its payment and digital asset services.
Transactions may be reviewed and additional information or supporting documentation may be requested where required.
Learn More About Compliance & RegulationIf you believe your We Form Pay account, payment instructions or authentication credentials may have been compromised, contact We Form Pay as soon as possible.
Customers should also report any transaction they do not recognise or any suspicious communication claiming to be from We Form Pay.